Patient Engagement Coordinator

Karachi, Pakistan
Contracted
Marketing & PE
Entry Level
Patient Engagement Coordinator 

The Patient Engagement Coordinator will be pivotal in implementing projects to drive and improve the patient enrollment, retention and experience across the patient journey.


DUTIES & RESPONSIBILITIES
  • Ideate, write and facilitate the design of patient engagement and education materials to improve patient enrollment, patient retention and overall patient experience. (texts, emails, flyers and call scripts)
  • Ensure each patient's voice is heard by ensuring a positive interaction by assisting in creating/sending and collecting patient experience communication on a daily basis in a timely manner
  • Assist with data collection on required metrics from company databases while adhering to IRB and HIPAA
  • Assist with data collection, analysis and presentation on critical patient engagement/experience metrics while adhering to IRB and HIPAA guidelines for dept reports, to drive evaluation of ongoing initiatives and programs e.g. Patient Engagement Dashboard, PE Scorecard, PE reports etc
  • Conduct a quality check on all phone lines and the communications (emails/texts) sent and received to/from the patients
  • Collect and analyze data on the quality checkpoints and create a scorecard to summarize the findings every month
  • Write responses for resolution of poor patient experiences and improve the overall patient experience and outcome
  • Demonstrate the ability to work cooperatively with diverse providers, clinical teams, and other staff to promote patient participation and drive patient engagement metrics established by the management team
  • Maintain and update department SOP’s, guidelines and handbook
  • Responsible for assisting with compiling and presenting a weekly report to summarize projects and outcomes (Score card, Dashboard, Survey report and overall department reports etc.)
  • Support in patient enrolment and retention communication materials writing, designing and operations to send the materials at the defined timeframe for each patient in each study
  • Conduct research (SDOH) on various clinical trial enrollment metrics to increase diversity in clinical trials through planning, coordination and implementation of projects in partnership with the Patient Engagement team.
  • Help look for events and identify/ maintain community partnerships as well as coordinate internal and external advocacy groups
  • Must demonstrate the ability to work on multiple projects simultaneously
  • Meet personal and team qualitative and quantitative targets
  • Must attend industry relevant educational seminars to improve knowledge and performance
  • Assist in all other matters assigned by management

KNOWLEDGE & EXPERIENCE

Education:
  • Bachelor’s degree required from an accredited 4-year college or university.
Experience:
  • 1+ Year of related experience and/or training in patient engagement/customer service/sales within a healthcare/clinical research organization setting or an equivalent combination of experience and education.
Credentials:
  • N/A
Knowledge and Skills:
  • Demonstrate the ability to be a self-starter and drive high priority projects in a timely manner
  • Must be willing and enthusiastic to provide the patients with the best experience
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